The Better Day Health software provides you with the flexibility to create many different types of schedule exceptions. These may include all day, partial day, single instance, and recurring exceptions.
Schedule Exceptions are a dictionary item and are created in the Super Admin module. When a new exception is created, certain rules are applied that affect how that particular exception can be used.
For example, some exceptions may be created as "All Day" exceptions. In this case, it would not be possible to use the exception to block off a partial day on a schedule on repeating days. It would be necessary to use an existing schedule exception that has not been created as an All Day exception.
In the example below, the Is Recurring Event checkbox has been selected, opening the Repeat Rules section. In this case (a "working time exception" event), certain times of repeating days can be blocked off from a provider's schedule. However, if the Time From and Time To fields are grayed out, it means that this event type is an All Day event and partial days cannot be blocked off. In that case, simply choose a different event type that allows the functionality you need.
Another example is that some exceptions may be set so when they are applied to a schedule all existing appointments are automatically changed to a status of "Needs to Be Rescheduled" and are removed from the time slots and moved to the Needs to Be Rescheduled bucket. If this is the case, when you apply the exception you will get a pop up warning message that the status of all appointments will be changed. This setting cannot be changed when applying an exception. If you do NOT wish to change the status of existing appointment, check with your Super Administrator to learn what types of exceptions do not make the status change.
In other lessons, you can find examples of how to apply these different types of exceptions to a provider's workplace schedule.